Question: can you please do this 2 question according to above createria 2. Is Molly worth saving as an employee in your store? Why or why
can you please do this 2 question according to above createria
2. Is Molly worth saving as an employee in your store? Why or why not? Click or tap here to enter text. You are Brey Yancey, general manager of Kincaid Pharmacy's State Street store Kincaid has pharmacies in Arkansas and Missouri, and business has been tough because of Wal-Mart, and the major pharmacies such as Rite Aid, Walgreens, and CVS. The pharmacist has responsibility for the pharmacy operations while you have total responsibility for the rest of the store. You report to Craig Ellis, vice president of operations for the 16-store chain. The pharmacy's philosophy emphasizes, "Customer service is your number one job. Do whatever is necessary to exceed the needs of the customer!" Your management style, in part, is based upon the following: "Brey will create a culture of high performance, satisfying customer needs and motivating employees. Brey will balance the employees' working life, so that the State Street store is an employer of choice." O Molly, one of your cashiers, is a single parent with several school-age children. She has exhausted her vacation hours for the year and has no personal time left. On a day she was scheduled to work, her youngest daughter developed a high temperature and seemed very ill. Even though a relative was willing to look after her daughter, Molly preferred not to do that. About 15 minutes before her shift began, Molly called the store. Molly: "Brey, I am not feeling well this morning, I think I might have a strain of the new flu that is going around. I would hate to spread it around to anyone else, particularly the customers. I will call you later in the day and let you know how I am feeling, because I am scheduled to work tomorrow also." Brey knows that it will be difficult to get coverage at this late hour and that the pharmacy staffing is lean to begin with. Brey: "I am sorry that you are not feeling well. Molly. Take good care of yourself and get it under control. Please let me know as soon as possible regarding tomorrow." Molly: "Thanks for your understanding, I really appreciate it You contemplated the work ahead. You called several employees, and none would be available to fill in for Molly until later in the day. You pondered some of the things you can do to help your pharmacy team get through the day. You knew that you could make it work. About a week after Molly had called in sick, Ronnie, a co-worker asked to speak with you. Ronnie: "Brey, remember last week when Molly called in sick and you couldn't find anyone to cover for her. I really hate to bring this up, but Molly never goes the extra mile. She always seems to find ways to take advantage of you and us." Brey: "What, specifically, do you mean?" Ronnie: "I know the last time she called in about being sick she wasn't really, her daughter was. I don't want to work with her, she lies all the time, and I know she is very dishonest." Brey: "Ronnie, I can understand your anger over this, and I appreciate your sharing this with me. Now, to be fair to you and all the other employees, let me investigate this. I would appreciate it if you would keep this communication between us. Thanks for being a good employee." You check with Molly, and she admitted lying about her illness. She is in clear violation of company policy. According to the Kincaid Pharmacy Employee Ubaldin ..In Wien Brey: "What, specifically, do you mean?" Ronnie: "I know the last time she called in about being sick she wasn't really, her daughter was. I don't want to work with her, she lies all the time, and I know she is very dishonest." Brey: "Ronnie, I can understand your anger over this, and I appreciate your sharing this with me. Now, to be fair to you and all the other employees, let me investigate this. I would appreciate it if you would keep this communication between us. Thanks for being a good employee." You check with Molly, and she admitted lying about her illness. She is in clear violation of company policy. According to the Kincaid Pharmacy Employee Handbook, dishonesty may result in discharge. Firing someone is something that you have never done. As a matter fact, you have never had to deal with a problem of this nature. On the other hand, if Ronnie suspects that Molly is lying about such things, what did the other employees think? If you discipline Molly, how will they feel? You ponder your alternatives. You know that you need to make a decision regarding Molly's actions. You are in a quandary, as you know that if she loses her job at the pharmacy, she will not be able to find another job easily. The above scenario presents a supervisory situation based on real events to be used for educational purposes. The identities of some or all individuals, organizations, industries, and locations, as well as financial and other information may have been disguised to protect individual privacy and proprietary information. Fictional details may have been added to improve readability and interest



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