Question: can you please solve the case study? Alex is a project manager at TechBuild Engineering, a firm specialising in large - scale infrastructure projects. With
can you please solve the case study?
Alex is a project manager at TechBuild Engineering, a firm specialising in largescale infrastructure projects. With a background in civil engineering, Alex is responsible for overseeing multiple projects, ensuring they are completed on time, within budget, and to the required quality standards. TechBuild Engineering has recently secured a contract to construct a new bridge in Sydneys west. Alex is tasked with managing this highprofile project, which involves coordinating with various stakeholders, including clients, subcontractors, and government agencies. The project is generally quite complex and as part of her project management, Alex uses a range of written methods when communicating with staff about their tasks, with contractors who deliver specialised services, and with the investor group that is funding the initiative. These formats include individual and team email, group chats on Webex, and links on the company intranet to important policies and procedures. During the project a critical incident occurred which could have jeopardised staff safety and delayed the projects completion date. As project manager, Alex has a critical role in providing updates about the incident to all key stakeholders. She also needs to manage staff, contractors, and investors through this challenging time. In the hours since the incident, Alex wrote several different types of communication. These included reports for her management team describing the incident, its effect and the followup investigation to ensure it did not recur; a briefing for the projects investors to reassure them that there will be no residual issues and that that deadlines will be met; an assurance on site safety to contractors; and regular text message chats with her own staff who were working on the project, to offer support and reassurance. At times Alex struggled with the different types of writing that she has had to create in this situation. Writing a text message to update the team and a formal report to our investors are so different. One group wants to know if everyone is ok and if its safe to go back to work while the others want statistics about lost time in delivering the project and costs to our productivity Alex also faced some challenges with the communication needs she was facing. For example, staff had said they didnt want to be overwhelmed with frequent and heavily detailed messages while they were trying to catch up on the job, while the investor group had asked very specific questions and required a lot a data to reassure them there were no financial implications. After considering these communication needs, and carefully crafting her message, Alex was able to successfully work through this challenging time and ensure that all stakeholders were kept well informed of the incident. Case question: Analyse the case study for the variety of professional writing types that Alex utilises to manage the critical incident. What are some of the key considerations for each type of written communication that Alex may use in this scenario, noting the similarities and differences in writing style across each. Use relevant case evidence in your response. Use references from textbook Dwyer and three academic peer reviewed journals.
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