Can you provide hypothetical a case narrative for an implementation of a new software to automate the purchasing in a small business. The narrative should first be a description of the hypothetical business, identifying the problem, explaining why the problem is important, how the problem was identified, the key characters and how they are involved in the problem. Then a second part that explains the steps taken to address the problem, including the activities and individuals involved and how the change was implemented. Finally, discuss if the change implemented was successful through the use of a change management model and how you would manage any resistance to the change.