Question: can you solve this clearly QUESTION 5: (4 marks) Mr. Brown has recently established Plenty Pastry in London. He has received complaints from customers that

can you solve this clearly can you solve this clearly QUESTION 5: (4 marks)

QUESTION 5: (4 marks) Mr. Brown has recently established Plenty Pastry in London. He has received complaints from customers that the Cupcakes are not delivered on time. After a detailed analysis, he came up with the following causes for the delayed delivery of cupcakes: 1. Frequent breakdowns of machine 2. Few skilled workers to bake cakes 3. Inappropriate procedures 4. Unavailability of materials 5. Heavy pressure from supervisor 6. Miscommunication between salesmen and Chef. 7. Poor transportation Advice Mr. Brown explaining the importance of Fishbone diagram and draw a diagram by showing causes under four heading such as Machinery, People, Methods and Materials

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