Canvas

$2$ pts

Question $28$

A customer comes to your store to return a product that she had purchased, but tells you that her receipt was damaged by a washing machine and could not be used. You, as the store manager on duty, consider this unusual situation and decide to deal with the problem $($accept the return without a receipt$)$ to make the customer happy. Your treatment of this customer best describes:

Responsiveness.

Courtesy.

Convenience.

Timeliness.

Gentleness.

Question $29$

$2$ pts

Question $29$

$2$ pts

A manufacturer of a product would view quality most likely as: