Canvas

competence, responsiveness, ana relladility

Question $13$

$2\mathrm{.}5pts$

Which of the following statement is false?

Kaizen is similar to TQM in that both are focused on continuous improvement.

Continuous improvement is based on the philosophy that every aspect of an operation, however small or insignificant can be improved.

One of the ways that just$-$in$-$time $($or JIT$)$ influences quality is that by reducing inventory, bad quality is exposed.

Quality is mostly the business of the quality control staff, not ordinary employees.

Question $14$

$2\mathrm{.}5pts$

What is a popular measurement scale for service quality that compares service expectations with service performance?

$$ KAIZEN