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is an application exercise regarding chapter $2$ and the Disney Compass materials. will be able to take the assignment twice $($i$.$e$.2$ times$).$

will receive the grade of the attempt with the greatest score.

Question $2$

$3$ pts

According to the material regarding Disney...

Disney states that its third point on the Quality Service Compass is delivery systems

These deilvery systems are the means through which Disney implements$/$executes its quality standards thereby realizing Disney's service strategy.

Hypothetically, if the majority of Disney employees did not understand their roles or did not feel empowered to actually enact the standards, which Provider Gap would occur?

Gap $1$: The listening gap

Gap $2$: The service design and standards gap

Gap $4$: The communication gap

Gap $3$: The service performance gap

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