This is an exercise regarding chapter $2.$

You will be able to take the assignment twice $($i$.$e$.2$ times$).$

You will receive the grade of the attempt with the greatest score.

Question $2$

$3$ pts

Jiffy Lube, a franchiser of $10-$minute oil and lubrication services, has been plagued by a lack of consistency across franchise outlets. The lack of consistency has resulted from Jiffy Lube's failure to require franchisees to adhere to common service standards as it rapidly expanded its franchise business across the U$.$S$.$ Jiffy Lube's failure to require franchisees to adhere to common service standards has led to provider $q,$

Gap $1$ of the gaps model of service quality.

Gap $2$

Gap $3$

Gap $4$