Capital One's strategic plan involves positioning the company as a leading financial services provider through digital innovation and customer$-$centric solutions. The company aims to achieve this by utilizing data analytics to identify and monitor market trends and consumer behaviors and leveraging technology to enhance customer experience and drive growth.

In terms of the external environment, Capital One is focused on adapting to changing market trends, changing consumer preferences, technological advancements, regulatory requirements, and competition to maintain its competitive edge. This is crucial for capital one because these factors in its external environment significantly impact its strategic direction by influencing its operational decisions, competitive strategies, and long$-$term goals.

Internally, Capital One has embedded in its culture a commitment to fostering an environment of diversity, inclusion and belonging of its workforce through its people plan. The organization ensures its employees feel valued and empowers them to actively share their voices and opinions through feedback mechanisms put in place such as peer reviews, performance reviews, suggestion boxes and quarterly surveys. Additionally, the company has spearheaded many initiatives and Business Resource Groups $($BRGs$)$ to attract, retain and develop talent from various backgrounds to drive innovation and creativity within the organization. Some of BRGs include, Women in Tech, Black in techs, Hispanics in Tech, EmpowHer, Voices, IHola and Capabilities.

Capital One's has incorporated both Corporate Social Responsibility CSR and environmental sustainability into its strategic plan. At the heart of Capital One$$s culture lies its core values which are$$excellence$$ and $$do the right thing.$$ These two values are the foundation of how the bank operates, innovates and serves its customers and communities. Capital One is dedicated to giving back to its customers and the communities in which they operate through various philanthropic efforts and volunteer programs.

Capital One provides capital to finance affordable rental housing developments, provides financial literacy classes through partnership with Khan Academy, partners with nonprofits to ensure small businesses have access to financial resources, through the engagements of its associates carry out pro bono volunteerism events and food drives. Additionally, the company has programs aimed at reducing its carbon footprint and improving energy efficiency. Some of these initiatives includes reducing water utilized in facilities by $20\%$ by $2025$ and reduce Scope $1$ Direct emissions by $50\%$ by $2030.$ Moreso Capital One has met its ongoing goal of $100\%$ renewable energy since $2017.$

Overall, Capital One's strategic plan encompasses a forward$-$looking approach that prioritizes customer satisfaction, innovation, diversity, corporate social responsibility, and environmental sustainability to drive long$-$term success and growth.