Career Training $($CT$)$ is a private registered training organisation $($RTO$)$ based in Geraldton, WA$.$ CT is recognised as an industry training leader delivering nationally recognised and specialised courses. Registered training organisations $($RTOs$)$ are the training providers registered by ASQA $($or$,$ in some cases, a state regulator$)$ to deliver nationally recognised vocational education and training $($VET$)$ services.

CT provides qualifications in various subject areas, including business, community services, information technology and hospitality. There are currently $400$ students enrolled across a wide range of courses. There are $35$ staff members, including training staff and administration.

The levels of qualifications provided are as follows:

$$ Certificates I, II$,$ III and IV

$$ Diploma

$$ Advanced Diploma

CT follows the important standards of the industry and focuses on supporting informed decisions, engagement and participation. The RTO applies a systematic approach to ensure quality across all training and assessment services, including staff and systems. It seeks feedback from students and internal staff on a monthly basis and conducts internal audits of the company$$s policies and procedures to ensure compliance against the standards for registered training organisations.

Customer$/$student and staff complaints overview:

$$ Need online platform to study the subject.

$$ Student file system is outdated and need electronic option.

$$ Administration is resolving queries.

$$ Wi$-$Fi speed is low and not able to connect most of the time.

Senco Developers is a popular software service provider located in bayside Sydney, providing end$-$to$-$end service for different software design and development projects. The primary clients of Senco Developers include small and medium$-$scale businesses.

The business model for a business provides a conceptual framework for how the business operates and delivers the results to the clients while maintaining business profitability. It includes the workflow of the businesses, standard procedures and processes that the organisation maintains. It presents how an organisation can add value to its customers and collect profit.

Senco Developers were the successful bidders in a nationwide search by CT to address the Customer$/$student and staff complaints overview as listed above. You $($James$)$ recently joined Senco Developers as business manager $($Admin$,$ Online learning$)$ to lead this project and your roles and responsibilities are:

$$ Review existing process and make a suggestion to improve the process.

$$ Review administration process and make improvements.

$$ Lead online LMS P for IT and business qualifications.

$$ Provide mentoring to your team.

$$ Resolve conflict within the team.

$$ Conduct progress meeting.

$$ Update$/$create a business documentation.

Your team has $10$ people including Nona $($LMS$/$Moodle specialist$),$ Administration staff $($John$,$ Chan, Rachel$),$ Enrolment officer $($Aman$),$ Administration coordinator $($Michelle and Anna$),$ IT network administrator $($Thomas$)$ and website designer $($Ash$).$

Task$-3\mathrm{.}1$: Selection of the issues.

You need to read and understand the given scenario prior to starting the activity.

In this activity, you need to conduct a meeting with your manager to discuss the issues identified in the organisation$$s operations. You need to select $1$ or $2$ issues that need to be consulted & resolved in priority.

You will act as a team leader who will provide the information about the different issues identified. You will highlight the main cause behind the issue and how it can be resolved. Apart from this, you need to come up with a possible solution for the issues.

Your classmate will act as the manager who will ask questions about the issues in the organisation. He$/$she will provide information about the restrictions which are applicable to your job role and will highlight organisational policies which need to be followed to address the issues.

In the meeting, you need to discuss the following:

$$ Discuss identified issues.

$$ Highlight the issues which need to be consulted and resolved in priority.

$$ Discuss the solution for the issues.

$$ Outline the job role restrictions while resolving the issue.

$$ Discuss organisational policies.