Career Training $($CT$)$ is a private registered training organisation $($RTO$)$ based in Geraldton, WA$.$ Career Training is recognised as an industry training leader delivering nationally recognised and specialised courses. Registered training organisations $($RTOs$)$ are the training providers registered by ASQA $($or$,$ in some cases, a state regulator$)$ to deliver nationally recognised vocational education and training $($VET$)$ services.

Career Training provides qualifications in various subject areas, including business, community services, information technology and hospitality. There are currently $400$ students enrolled across a wide range of courses. There are $35$ staff members, including training staff and administration.

The levels of qualifications provided are as follows:

$$ Certificates I, II$,$ III and IV

$$ Diploma

$$ Advanced Diploma

Career Training follows the important standards of the industry and focuses on supporting informed decisions, engagement and participation. The RTO applies a systematic approach to ensure quality across all training and assessment services, including staff and systems. It seeks feedback from students and internal staff on a monthly basis and conducts internal audits of the company$$s policies and procedures to ensure compliance against the standards for RTOs.

Customer$/$student and staff complaints overview:

$$ Need online platform to study the subject.

$$ Student file system is outdated and need electronic option.

$$ Administration is resolving queries.

$$ Wi$-$Fi speed is low and not able to connect most of the time.

Senco Developers is a popular software service provider located in bayside Sydney, providing end$-$to$-$end service for different software design and development projects. The primary clients of Senco Developers include small and medium$-$scale businesses.

The business model for a business provides a conceptual framework for how the business operates and delivers the results to the clients while maintaining business profitability. It includes the workflow of the businesses, standard procedures and processes that the organisation maintains. It presents how an organisation can add value to its customers and collect profit.

Senco Developers were the successful bidders in a nationwide search by Career Training to address the Customer$/$student and staff complaints overview as listed above. You $($James$)$ recently joined Senco Developers as business manager $($Admin$,$ Online learning$)$ to lead this project and your roles and responsibilities are:

$$ Review existing process and make a suggestion to improve the process.

$$ Review administration process and make improvements.

$$ Lead online LMS project for IT and business qualifications.

$$ Provide mentoring to your team.

$$ Resolve conflict within the team.

$$ Conduct progress meeting.

$$ Update$/$create a business documentation.

Your team has $10$ people including Nona $($LMS$/$Moodle specialist$),$ Administration staff $($John$,$ Chan, Rachel$),$ Enrolment officer $($Aman$),$ Administration coordinator $($Michelle and Anna$),$ IT network administrator $($Thomas$)$ and website designer $($Ash$).$

You need to report project progress to your manager Debra.

Task $3\mathrm{.}4$: Generating the solutions and presentation of the selected idea

$1.$ Generate $6$ solutions

$2.$ Answer the following questions: Which ideas you are selecting $($and why you select$)$ and why you reject the other ideas?

Task$-3\mathrm{.}5$: Obtain feedback

Prepare a draft proposal including:

$$ How selected ideas will help the organisation?

$$ Resources requirements including hardware, software, human and other resources.

$$ Specific questions and concerns related to the idea.

$$ Feedback from STK & specialist.

$$ Compare your idea$/$concept with the best practice examples of similar products, programs, processes or services and summarise your finding.

Task$-3\mathrm{.}6$: Finalising the solution

$1.$ Complete the following Implementation plan:

$$ Key areas$/$factors: Summarise a key area of activity required

$$ What actions will you task to implement: Provide details about tasks that need to be completed in this key area of activity

$$ Required resources: List of physical, human and other resources

$$ Time: Timeframe to complete the task

$$ Responsible person: List of people for each task

$2.$ Complete the Self$-$reflection form by answering the following questions:

$2\mathrm{.}1.$ What went well in this project? Why?

$2\mathrm{.}2.$ What problems did I experience? Why?

$2\mathrm{.}3.$ What could I have done differently?

$2\mathrm{.}4.$ What did I learn from this experience that will help me in the future?

$2\mathrm{.}5.$ Preparation and research $-$ Was I well prepared? $-$ What could I have done differently?

$2\mathrm{.}6.$ If I need to do the whole project again, what are the things you will do it differently?

$2\mathrm{.}7.$ Did I give my best to the project?

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