Question: Carlie wants a recommendation about creating a SIM help desk. Please search the internet and see what you can find on creating a help desk.

Carlie wants a recommendation about creating a SIM help desk. Please search the internet and see what you can find on creating a help desk. Write down some of the key points needed for the creation. Also find out the negatives things we might encounter in the process. Be sure to cite the sources that you found the information on.

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