Case 3: Delegation Mini-Case: The Task Force (25 points)

On July 12, you were hired as a manager of sales for a company that sells human resources information systems (HRIS) software. During your first meeting with your sales staff, you determine your sales force is in shambles. It is evident that morale is low so you ask your employees to provide you with a list of their most pressing concerns via e-mail by the end of the week. It is now 5 pm Friday evening, July 16, and you are in your office summarizing the complaints. The most pressing concerns voiced by your sales staff include: lack of resources in the field, commission rates (compensation) are too low, and support and follow-up from the customer services department are lacking. As a former salesperson yourself, you now how critical the sales force is to the company