Case 4: Salim is a top level manager at Aliya Restaurant. He maintains good discipline among his subordinates. He wants to recruit a supervisor to manage the daily operation tasks. The owner of this restaurant believes that highly-motivated employees are essential in running the business successfully and also in retaining customers. There are three cooks in the kitchen, two people serving at tables and one person at the cash desk. All employees are paid the same weekly wage. Each of the employees are given clear instruction on their job responsibilities. During weekends and busy days he expects his subordinates to work longer than their required working hours. The employees started to raise complain regarding this and demanded overtime payment.

In view Case 4: Question - 5 (i) Discuss suitable ways in resolving employee problems in the restaurant using retention strategy. (ii) Provide at least two examples on how to enhance employee retention in service-based organizations.

(iii)Draw and explain the level of management and their function at Aliya Restaurant.