Case $5$: Tesla's Entry and the Evolving Dynamics of the Electric Vehicle Market in

Malaysia by Yee Qin Lee and Soo Yeong Ewe

Questions:

Develop a global supply chain for electric vehicles. Identify the actors, processes, flows

and decision making activities for this supply chain. $(15$ marks$)$

What are the challenges for quality assurance in electric vehicles supply chain. How do

various quality management philosophies $($e$.$g$.$ Deming, Juran,..$)$ differ in addressing these

challenges. $(20$ marks$)$

What are the various costs of quality in electric vehicles supply chain? Apply Hoshin Kanri

model for strategic quality planning in this supply chain. $(15$ marks$)$

Develop an e$-$supply chain for electric vehicles. Use process mapping to demonstrate the

advantages of this e$-$supply chain vis$--$vis its regular supply chain. $(20$ marks$)$

How can service quality be managed in electric vehicles supply chain? Apply gap analysis

using random data to identify improvement areas. $(15$ marks$)$

Benchmark the performance of Tesla supply chain with other electric vehicle car

manufacturers. Which techniques can be applied? $(15$ marks$)$

Note:

All the questions should be solved clearly and answered in a stepwise manner detailing all

the concepts, figures, formulations and data used.