Question: Case 7.2 Mega Bytes Restaurant , page 204 - 209 in the textbook. Please answer all questions: How is SSM different from Demings PDCA cycle?

Case 7.2 Mega Bytes Restaurant , page 204 - 209 in the textbook. Please answer all questions:

How is SSM different from Demings PDCA cycle?

Prepare a cause-and-effect or fishbone diagram for a problem such as Why customers have long waits for coffee. Your fishbone diagram should be similar to that in Figure 7.17, using the main sources of cause: policy, procedure, people, and physical environment.

How would you resolve the difficulties that study teams have experienced when applying SSM?

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