Case $8\mathrm{.}2$: Rite$-$Way Cleaning Products

Background

Rite$-$Way Cleaning Products has been manufacturing and selling household floor cleaning products for more than $60$ years. The company offers several brands that can be used to clean a variety of floor surfaces. It stands behind all its products with a "customer satisfaction guarantee." Any consumer who is not fully satisfied with the floor cleaner on applying it properly may return it to the place of purchase and receive a refund or have the product replaced with another of equal value.