Question: Case 8 - Improving a commercial bank's operation performance through statistical process control The paper states that after elimination of special causes they observe that

Case 8- Improving a commercial bank's operation performance through statistical process control
The paper states that after elimination of special causes they observe that ".. the average cycle time and the variances (e.g. the distance between UCL and LCL) tremendously reduced, which were not only reflected in X chart, but in the R chart. " Please review the control charts and discuss the causes of the performance improvements.
Think about your own operations. Can you identify opportunities to use the SPC control map to improve the operation performance? Please discuss

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