Case -A Growing Problems at Outdoor Solutions Outdoor Solutions is a provider of Lawn Care, son romoval, and exterior home services with a history steady growth and an excellent reputation for liable service. A recent uptum in home construction has increased demand for services put Rob Dow, the owner is having trouble moeting the demand Dow expressed is frustration to his Friday morning networking group over coffee and ther business owners how they managed to keep Pully staffed with qualified workers "Getting and eeping good employees is so hard. Out of ten oplicants, I'm lucky to get two that have decat math skits and can pass a background check chances are one of them wil gutt in six months. was hoping to expand, but at this ratele lucky to maintain our current customers. Several commiserated, sharing their hiring and turnover problems Dow turned to Metinka Bower, owner of a ocal office staffing company and asked if she had the same problem, or if she had a magic pill that urned applicants into awesome workers. She replied, "No, no magic pill, but there are a few things you can do to increase the odds. When pressed for a solution, she explained that it depends on the situation and volunteered to to py Outdoor Solutions later in the day after visiting earby client Her discussion with Dow revealed that til last year, he had relied on employee referrals and newspaper ads for recruiting He told her try to have a friendly, casual atmosphere. We treat workers fairly and try to promote from within that's why employee referrals have always worked." Dow vent on to explain that when those sources were adequate, he put ads on Craigslist. He also explained that pay and benefits are competitive with other providers of similar services in the area He was reluctant to raise the starting wage due to the extensive training necessary for new tires, ncluding handing of chemicals, safety, defensive driving and customer service "They get a great ducation there, but after a months, it seems all of them leave because they think they can start their own service and make more money" Bower asked if she could speak to a few employees Dow introduced her to bette Jordan who was responsible for safety and training and eft to take a call Jordan agreed that the math and communication skills of applicants have study declined. Rob'sinability to stay fully staffedis causing all sorts of other problems. Some of our experienced workers are starting to leave because they're getting tired of waiting for the promotions Rob promised would occur when we expand They're also tired of all the overtime they're putting In Rob says that it's a family friendly workplace, but it really isn't because there working so late She went on to confide probably shouldn't tell you this. Rob doesn't even know, but one of the guys put a photo of himself chained to his moer on instagram and all of the employees sawit. Thar there are other things posted that don't make the company look very good either. For example, when the local paper included us in an article on how to start a great lawn, there were a couple of anonymous comments on the website about the ong hours and boring work at Outdoor Solutions." 1. Explain factors to competenting prices chain