CASE: ABC Security Solutions Training

ABC Security Solutions is a medium$-$sized company specializing in providing

security services to various industries, including corporate offices, retail stores, and industrial

sites. With a workforce of $200$ employees, including security personnel, supervisors, and

administrative staff, the company faces unique challenges due to its diverse workforce.

Employees range from Baby Boomers to Generation Z$,$ each bringing different

communication styles, preferences, and expectations to the workplace.

Effective April $1,2023,$ a significant shift has occurred in the security industry.

Security guards, who have traditionally been contract workers, are now becoming full$-$time

staff members of the security companies they were previously contracted to$.$ This change

marks the end of $50$ years of contract$-$based employment for security guards, and it

introduces new dynamics in terms of employment relationships, workplace expectations, and

organizational culture at ABC Security Solutions.

In a recent internal audit, ABC Security Solutions discovered several key areas of

communication that need improvement, leading to misunderstandings, inefficient team

collaboration, and delays in decision$-$making processes. The audit highlighted the need to

enhance communication skills across the company, particularly in light of the recent

transition from contract workers to full$-$time staff and considering the generational

differences among employees:

Team Building: The transition has created uncertainty among former contract

workers, especially those from different generations, leading to issues with team

cohesion and collaboration.

Conflict Management: The transition has led to new conflicts between team

members as they adjust to the changes in their employment status, compounded by

generational differences.

Decision$-$Making: Decision$-$making processes are often delayed as teams struggle to

adapt to the new full$-$time employment structure and the varying communication

styles across generations.

Negotiating: Security personnel must now navigate new negotiations with clients and

management regarding their roles and responsibilities as full$-$time staff, which is

further complicated by generational differences in approach.

ABC Security Solutions recognizes that to navigate this transition successfully and

maintain its competitive edge, it needs to invest in comprehensive communication skills

training that considers the recent shift to full$-$time employment for security guards and the

diverse generational makeup of its workforce. This training should address the specific

challenges identified in the audit, focusing on practical skills that can be immediately applied

in the workplace by employees across different generations.

ABC Requirements

Your group will act as a consulting team hired by ABC Security Solutions to design and

deliver a training program focusing on one of the following communication skills areas,

taking into account both the generational diversity within the company and the recent

transition from contract to full$-$time employment:

Team Building: Enhancing team cohesion and collaboration across generational

lines, particularly in light of the new employment structure.

Conflict Management: Teaching techniques for resolving conflicts among team

members from different generations, particularly those arising from the transition to

full$-$time employment.

Decision$-$Making: Streamlining the decision$-$making process within teams, taking

into account different generational approaches to communication and the challenges

of the new employment model.

Negotiating: Training security personnel to negotiate effectively with clients and

resolve disputes, while accommodating generational differences and the new

responsibilities as full$-$time staff.

Meeting Management: Making meetings more productive by addressing

generational differences in expectations and communication styles, as well as the

complexities introduced by the transition to full$-$time employment.

Using this scenario, Do a person analysis.