Case Analysis

$($The case is available in the coursepack mentioned in the syllabus$)$

OneMotoring: Driving the Digital Transformation of Vehicle Services in Singapore

You need to answer all the following four questions in your case report.

Questions

Why is digitalization important in the delivery of public services?

What challenges did LTA face during the transition of vehicle services from counter to digital? How did the team respond to resistance to change?

$"$ Digital transformation is more about people than technology." In the context of OneMotoring, to what extent do you agree with this statement?

What are some lessons on change management that can be drawn from LTA's experience with the digitalization of vehicle services?

Considering perspectives from both the government and citizens, what factors would define the next generation of vehicle services? What other digital services would be useful to motorists?

This is an individual assignment; each student should submit this report individually.