Case Analysis Waiting Lines

$1.$ Choose location with a queue of people and waiting line.

a$.$ Examples: Tim Hortons or McDonald$$s or Superstore, or a location of your choice.

$2.$ Collect data for $30-60$ minutes using the provided file.

$3.$ Perform the calculations $($see below$)$ and prepare the report.

$4.$ Submit your data file in Excel.

a$)$ Date$/$Location of observations

b$)$ Observation#

c$)$ Number of people in line

d$)$ Use a watch to record the start and end time for your data collection $($ensure $30-60$ minutes$).$

e$)$ Use a watch to record the following times:

i Arrival time

ii Order time

iii Served time

f$)$ Calculate from the recorded data

i Spacing $$ Time between arrivals $($usually minutes but could be seconds$)$

ii Wait time $-$ Time between Order and Arrive times $($minutes$)$

iii Serve time $$ Time between Order and Served time $($minutes$)$

iv System time $$ Time it takes from arrival time to served time $($minutes$)$

g$)$ Calculate using results from f$)$ and the Waiting Lines Template

i Average spacing time.

ii Average time for people waiting in the waiting line.

iii Average time in the system.

iv Average number of people in the line.

v Average number of people in the system.

vi Longest wait time.

vii Probability that there are more than five people in the system.