Case$-$based reasoning systems enable Woolworths to tap into collective knowledge and experiences from various employees and departments within the organization $($Alajmi$,2018).$ By capturing and reusing past solutions to similar problems or scenarios, Woolworths can accelerate problem$-$solving processes, improve decision$-$making, and foster a culture of continuous learning and innovation. Case$-$based reasoning systems can be particularly beneficial for resolving complex retail challenges, such as product assortment optimization, promotional planning, and customer segmentation