Case: Camp Bow Wow: Innovative Management for a Changing World

Sue Ryan, a Camp Bow Wow franchisee from Colorado, knows the ins and outs of managing a care center for pets. To help launch her business a few years ago, Ryan recruited experienced pet-care worker Candace Stathis, who joined the team as a camp counselor. Ryan soon recognized that Stathis was a star performer with a natural ability to work with clients and pets alike, and today serves as the camp's general manager. At Camp Bow Wow, store managers have roles distinct from those of camp counselors. Whereas counselors typically take care of dogs, answer phones, and book reservations, managers must know how to run all operations and mange people as well. To keep camp running as efficiently as possible, Stathis maintains a strict daily schedule for doggie baths, nail trimmings, feedings, and play time.

1. Overview of the content of the case. 2. Identify problems/successes.

3. Analyze the causes of problems/successes.

4. Identify solutions that the case has found.

5. Write about your suggestions for solutions/further improvements.

6. Indicate the relevance to the chapter 1- Organizational Theory