Case – Cleveland Clinic

Case study Questions

1)The Cleveland Clinic has an impressive history of excellence and innovation. Which specific practices have contributed to creating this culture?

2. What has surprised you most about the practices of the company? How generalizable do you find the practices of the Clinic to firms in other industries?

3. Consider the new directions the Clinic is considering. How should the company think about which initiatives to pursue going forward? What are the criteria it should use in evaluating alternatives? Are there alternatives not mentioned in the case you feel the company should pursue?

4. What are the biggest obstacles facing the company in the future? What do you recommend the company do to mitigate these obstacles?

Answer rating: 100% (QA)

1 The Cleveland Clinic has established a culture of excellence and innovation through several specific practices a PatientCentered Care The Clinic prioritizes the needs and wellbeing of patients above ... View the full answer