Case:Layla, a recent virtual team leader, found that most organizations are concerned with customer services and value their customers over their employees. Therefore, her team performance was decreasing, the team lost its spirit, and a lot of complaints and absence was reported to the HR department. What would be the best practice for her to start with her employees:

		To understand the teams interaction/ learning styles
		To manage team performance and performance reviews
		To work on personal development plans
		To define virtual team roles and responsibilities