Question: Case Management and the Service Delivery Process Consider this statement written by Stephen Moore (1992): case management has been conceptualized as a mechanism for coordinating

Case Management and the Service Delivery Process

Consider this statement written by Stephen Moore (1992): "case management has been conceptualized as a mechanism for coordinating services in a fragmented service delivery system. However, others have criticized case management as a 'least change' alternative that fails to adequately address the fragmentation of the current service delivery system."

Please respond to the following:

  • What are your thoughts on this 1992 statement with regards to case management and the service delivery process currently? Provide your reflections.
  • How do you think the case management role could be better utilized in the human services field?

Reference

Moore, S. (1992). Case management and the integration of services: How service delivery systems shape case management. Social Work, 37(5), 418-423.

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