Question: Case- Media Tech LLC When Media Tech (MTC) computers began acting sluggishly, computer operators were relieved when a software trouble shooter from IBM called. When

Case- Media Tech LLC

When Media Tech (MTC) computers began acting sluggishly, computer operators were relieved when a software trouble shooter from IBM called. When he offered to correct the problem they were having, he was given a log-on ID and password. The next morning, the computers were worse. A call to IBM confirmed MTCs suspicion: Someone had impersonated an IBM repairman to gain unauthorized access to the system and destroy the database. MTC was also concerned that the intruder had devised a program that would let him get back into the system even after all the passwords were changed.

Explain in detail the following:

Q1: What techniques might the impostor have employed to breach MTCs internal security? Q2: What could MTC do to avoid these types of incidents in the future?

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