Case on Long$-$Term Workforce Planning

In the past few years, ABC company has experienced a situation of overall growth in demand for its services. In order to meet the growing demand, they need to do long term workforce planning.

The basic structure of the long$-$term workforce planning process is as follows:

There is a flow of trainees from basic training to on the job training to become operational staff. There is also a control loop for the number of available staff members. The control loop incorporates two delays established on the basis of the time it takes to recruit suitable candidates for in$-$house training and the duration of the training. The latter incorporates two delays: the duration of the basic training and the on$-$the$-$job training.

A further complication is caused by the fact that some staff members are needed for nonoperational tasks as well. This approach can lead to further aggravation of a staff$-$shortage problem. Once the need for non$-$operational tasks are satisfied, the staff members are transferred back to operational areas.

Develop System Dynamics Stock$-$ Flow Model of the Workforce Chain in the ABC Company to make a comparison between actual operator capacity and required operator capacity, to determine the hiring policy of the company for new operator staff.