Case QuestiOns

$1.$ Create process maps for the $$before$$ and $$after$$ order management processes. Use Figure $8\mathrm{.}15$ as a guide. Start from when the consumer places the order and end when the shipment is made.

$2.$ From these process maps, identify where the major changes to the order management process occur.

$3.$ Develop a new set of metrics that Webers can use to measure the performance of the new process. Use Figure $8\mathrm{.}11$ as a guide.Case QuestiOns

$1.$ Create process maps for the $$before$$ and $$after$$ order management processes. Use Figure $8\mathrm{.}15$ as a guide. Start from when the consumer places the order and end when the shipment is made.

$2.$ From these process maps, identify where the major changes to the order management process occur.

$3.$ Develop a new set of metrics that Webers can use to measure the performance of the new process. Use Figure $8\mathrm{.}11$ as a guide.