Case Questions Using the information provided in the case, please answer the following questions:

Question #1 What is an Enterprise Resource Planning (ERP) system? What type of ERP system was currently being used by Hinton Mills?

Question #2 Is continuing with the current ERP system an option for Hinton Mills (e.g., do nothing)? Would you recommend this strategy? Why or why not?

Question #3 In looking for a new ERP system, what specific system components were needed by Hinton Mills?

Question #4 Prepare an analysis of the advantages and disadvantages of the three new ERP systems being considered by Hinton Mills.

Question #5 Based on your review of the three new systems being considered by Hinton Mills, which ERP system best matches the needs of Hinton Mills? Why? Among the reasons cited, which was most important to you in your decision-making process? Why?

Question #6 Provide a detailed analysis of the total cost of ownership for each of the three new systems being considered by Hinton Mills. How important was this factor in your decision about the best ERP system?

Question #7 Assume you are managing the system recommended in Question #5. How would you look to expand customer service in the future? Please be specific, offering at least three suggestions for improving customer service over the next 3-5 years.