**Case Scenario:**

In a software development project team, tensions arise when two team members have conflicting ideas on the design approach for an upcoming feature. The project manager notices the escalating conflict and decides to intervene to address the situation.

Questions:

1. What are the potential causes of conflict between the two team members regarding the design approach?

2. How can the project manager effectively identify the root cause of the conflict?

3. What strategies can the project manager implement to facilitate a constructive discussion between the conflicting team members?

4. How can the project manager ensure that both team members feel heard and valued during conflict resolution?

5. What steps can the project manager take to prevent similar conflicts from arising in the future?