case studies Terry has worked at a respite home for people with disabilities for three years. It is his first night working with Lin, a new resident who has autism spectrum disorder and a history of aggressive behaviour towards others. Terrys partner on the shift is Fatima, who is newly qualified in the field. During the shift, Lin becomes agitated and starts throwing objects around the room. Fatima is scared. Terry calls his supervisor, Tamara. Tamara tells Terry to call the police, as he is required to do in an emergency and lock himself, Sue and Fatima in the office until the police arrive to ensure safety. The police arrive, and Lin immediately calms down. The situation is resolved. The following day, Tamara follows up on the incident. She soon realises that Fatima is still very upset by the experience as she did not expect it and was very frightened. Tamara suggests a debriefing session. She explains the procedure and potential benefits to Fatima. Fatima says she would like to have a debriefing session and asks if Terry can come too.
	Required Evidence
Q1	Provide two questioning techniques Tamara could use to encourage Fatima to explore and acknowledge her concerns. 2 .When Tamara was speaking on the phone to Terry during the crisis and needed to make a fast assessment of what was happening, what questioning style should she have used? What are two examples of this type of question? 3.What information may have helped Terry and Fatima understand the type and scale of the risk when supporting Lin in the respite facility? 4. Tamara tells Fatima that if, after the debriefing, she is still feeling very distressed about the incident then she might like a referral for some professional counselling. What referral suggestions could Tamara make, and what benefit would be gained from this?\ 5.Terry feels like he would benefit from another debriefing session. Tamara suggests that he uses the organisations employee assistance program (EAP) and also suggests he can speak to another staff member who has had a similar experience. What can these two support options offer Terry?