Case Study $1$: Improving Supplier Collaboration at ABC ElectronicsBackground:ABC Electronics is a leading manufacturer of consumer electronics, including smartphones, tablets, and smart home devices. To maintain its competitive edge, ABC Electronics sources components from various global suppliers. However, the company has faced challenges with inconsistent quality, delivery delays, and communication breakdowns with its suppliers.Situation:The CEO of ABC Electronics has tasked the procurement team with improving supplier relationships and ensuring a more reliable supply chain. The team decides to implement an SRM program to foster better collaboration and communication with key suppliers.Tasks for Discussion:Identifying Key Suppliers: How should ABC Electronics identify which suppliers to focus on for their SRM program? What criteria should they use?Building Trust and Collaboration: What strategies can ABC Electronics use to build trust and foster collaboration with their key suppliers?Performance Metrics: What performance metrics should be implemented to monitor and improve supplier performance?Technology Integration: How can technology, such as supplier portals or SRM software, be used to enhance supplier relationships and communication?