Case study 1. Read the situation and answer all the following questions. Last week You were appointed as a General Director of a small coffee shop "Kahwa", which is allocated in Bowsher (Muscat) on the Bowsher street next to 3 colleges and many buildings with residential apartments. The coffee shop has all necessary and relatively new facilities and equipment, and big hall for customers. Coffee shop working hours are from 8am till 11 pm. There are several employees in the coffee shop: 6 waiters, 1 cook and I cook assistant, 1 cashier/accountant. Security and cleaning services are outsourced. Owners of the coffee shop set a goal to develop the business and increase sales by 3% annually, provide friendly and comfortable environment for employees and increase customer satisfaction. When you started to familiarize yourself with work, you found that the relationship between waiters are not very good: they often argue with each other about their duties and working hours. All waiters are expatriates, 3 of them are from Bangladesh and 3 are from Philippines. Some waiters claim that they work more hours and do more work than others, and there is no accountability for their duties, and they feel such situation is unfair as all waiters receive the same compensation package. You found out that owners of the shop do not have necessary knowledge, skills and experience to manage the shop effectively and efficiently, so the do not interfere much, but they are willing to fund and support necessary changes for improvement. Questions: 1. Discuss which of the Business Environment forces affect your business the most and in what way How can you turn them into opportunities? 2. Describe main functions of GM and recommend actions to handle managerial tasks that you see in this job, including but not limited to communicating, team-building problem solving. 3. Recognise and describe in details the ethical issue emerging in the firm and suggest solution for handling this issue, considering legal perspective and economic consequences