CASE STUDY 1: SAMSUNG GALAXY NOTE 7 DEBACLE 1. What are Samsung’s key strengths? What is the nature of the product quality problem faced by Samsung? Which of Samsung’s organizational practices contributed to the problem? 2. Analyze the timeline of key events during management of the recall crisis of the Galaxy Note 7. Identify which actions were significant and why. Recommend other communication strategies that could have been implemented. 3. What went wrong with Samsung’s recall strategy? 4. Wh

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1 Key Strengths of Samsung 1High level of vertical integration 2Unique components of Samsung smart phones3Distinct status of being the manufacturer of Samsung smartphones 4High level business strategy ... View the full answer