Case study 1 Tech. Co.' is a sales and distribution organization based in the UK. All products sold by the company are manufactured by its parent company overseas. The products are high-technology products, they are sold to business and government customers. Tech. Co. decided to register to ISO 9000 three years ago. The primary reason for seeking registration was that Government customers were insisting on it. It was also felt that the company might achieve some benefits from clarity of working procedures. Tech. Co took advice from a consultant. The work to first registration took three years. Discussion Did the new procedures comply with ISO9000? Did the new procedure help to improve performance of the administrative practices? Was the administration manager's attitude to customers right? Did the new "good returned" procedure help to improve performance of the system? If all the policies and procedures complied with the ISO9000 and the registration was successful, did the ISO 9000 contribute to Tech. Co 's performance