• When training a group of workers, often the challenge for the trainer is ensuring the key messages are getting through to everyone. In larger groups, it’s not always easy keeping everyone engaged, and all too often, one or two of the workers are simply not paying attention. In the end, you have a roster sheet full of employee signatures to show that they’ve taken the training, “but how do you know they were actually trained?”

  
  

  1. 1. When training a group of workers, what are some of the physical indicators that tell you whether or not a group is no longer attentive?
  2. 2. What can you do as a trainer when you notice the worker's attention span is waning?
  3. 3. List several reasons why workers may not be engaged in a training session.
  4. 4. As a trainer, list the different methods you can use to facilitate a successful group training session.
  5. 5. What are the main differences between a training session and a lecture?
  6. 6. How important is it to “train the trainer?
  7. 7. What is the lesson learned from this case study?

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  Case Study 2- The language barrier

  Tourism and hospitality are diverse sector comprised of workers from varied cultures, backgrounds, ages, and languages. This is one of the reasons our industry is so unique. But with this diversity, comes its challenges. In the case of a large hotel, where a housekeeping department is comprised of workers from all over the world, training can sometimes be a challenge to due language barriers. And although many corporate properties have developed strong training programs, it’s not always fully understood by each person in the room. Knowing this, what types of tools, methods, and practices can an employer use to ensure proper training has been provided?

  
  

  Study Questions (10 pts)

  1. 1. Make a list of different training techniques you can use when trying to overcome a language barrier?
  2. 2. At the end of the training, what methods can you use to determine whether or not the worker understood?
  3. 3. How effective are visual aids when it comes to training and why?
  4. 4. When developing a training plan for an employee who has English as a second language, what types of things should you consider when putting your training plan together?
  5. 5. What is the lesson learned from this case study?
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  7. Case Study 3- Training planning:
  8. Larry, a high school kid looking for a summer job, was hired as a cook at a nearby restaurant. Larry had no experience working in kitchens, but the supervisor who hired him, explained that it wasn’t necessary, because they would train him. On Larry’s first day, he was paired with a Senior Line Cook by the name of Tyler. Tyler wasn’t especially thrilled with the idea of having to train a new guy on the busiest night of the week and expressed his concerns to the manager. “You’re our most senior employee, so that makes you the most qualified person to do the training.” A frustrated Tyler didn’t say much after that – and aside from giving Larry a nod of acknowledgment, his only words to him were “watch, and stay out of my way.” By the time the main dinner rush hit, the entire kitchen line was bustling with activity and Tyler was doing his best to call orders, time out bills, and cook all at the same time. As more and more orders came in, the stress level in the kitchen increased dramatically. It was at this point Tyler turned to Larry and barked, “I need you to run to the fridge and get me more hamburger meat!” Afraid to ask any questions, Larry quickly turned to look for the fridge, and as instructed, “ran” through the kitchen line to get more meat. A cook, unaware that Larry was coming through, turned to put up a dish and collided with Larry. He never heard him coming.

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  Study questions (12 pts)

  1. 1. Identify and list all the things that went wrong on Larry’s first day.
  2. 2. When selecting an employee to do training, how much does seniority factor in on your decision, and why?
  3. 3. If an employee is good at their job, does that automatically make them a good trainer, and why?
  4. 4. Lists 5 top character traits you would look for in a qualified trainer.
  5. 5. When organizing a new employee’s training plan, what factors should you consider when scheduling the shifts.
  6. 6. What is the lesson learned from this case study?

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Answer rating: 100% (QA)

answer 1 1 Some physical indicators that a group of workers is no longer attentive include workers who are no longer making eye contact with the trainer workers who are f idget ing or playing with obj... View the full answer