Case Study #1

The new & young worker When it comes to New and Young Worker Training, employers are required to orientate and train all workers before work begins, on safe work procedures, and hazards related to the job. But the term new worker isnt as obvious as it seems. In this case study, we will define what it is to be a new or young worker and the training required.

Scenarios

Jill has been hired as a new room attendant, she has never worked in housekeeping before and

is excited to start her new job. She get to work on time on her first day and immediately heads to start cleaning rooms.

Joan has just been promoted to the role of the Assistant housekeeper is excited, but a bit nervous as she does not know what to do in her new role.

discuss the following:

1. in the role of the executive housekeeper, how would you treat with the two scenarios mentioned?

2. What type of training would you suggest for each staff?

3. If an employee - who has worked for a company for many years is relocated to a different department, are they, considered a new worker, and should they have to undergo safety orientation and safe work procedure training again, and why?

4. If you leave a company, and a few months later get re-hired for the exact same job position, are you considered a new worker, and what type of training should follow?

5. discuss the importance of young worker training, and list how and why it differs from the mature workers needs?

6. When putting together a training plan for new or young workers, what topics should be included in the training?

7. What is the KEY takeaway your group has learned from these two scenarios?