Case Study 1

You had just been promoted as a Technical Executive Assistant for Samantha the CEO, Chief Executive Officer, of WIC Financial Service (WICFS). Samantha has given you her very first assignment on her first day of work as an executive assistant and that was to gather information so that Samantha can present the issues to the board of directors. WIC Financial Service is faced with issues that needed attention and the board of directors must be notified of the issues so that a solution can be remedy to help the company stay in business.

You were to look at the different issue that Samantha had informedof her during their first meet and capture only what were the essential issues for the board of directors to know.There are 2 main WICFS strategic plan need to be address as follow:

• WICFS system transformation to AWS cloud to increase system availability from 90% to 99%.
• Change the advertising platform from standard television network into Social Media platform to gain 15% more customer.

Based on above plan, WICFS has to inject a large amount of resources including fund to make it happen. Board still have a question on staff understanding on new policy and procedure to support those strategic plans.

Task 1

You are required to identify the key characteristics of critical thinking processes need for your information gathering plan. Give a brief on why it necessary for your plan.

Task 3

Write a proposal for Samantha to present the decision made. It should be covering the details of those involved in making the decision and clarify the issue on which the decision was based.

Task 4

Assume that the board was approved on your proposal and Samantha was asking you to start implement the Social Media communication with the staffs. You are forming the team for this project with 2 IT staffs, Martin, digital content creator and Frank, senior programmer. Unfortunately, Covid-19 was hit Australia at this time and NSW Government recently announce the lockdown policy as follow:

• No travel more than 2 km from registered resident, only medical attention or grocery buying.
• Up to 5 people can gather in any event both indoor and outdoor.

Based on the above restriction, you have to plan for the requirement to work collaboratively with the IT team and you have to draft the communication protocol for this project. The protocol should include:

• Safety and Security protocol
• Tools and software use for communication
• Role and responsibility for each team member according to team communication
• Communication efficiency evaluation plan

Task 5

After a month of the virtual work, you recall the team meeting to evaluate the feedback gather for the communication protocol was implemented. One of the tools you were used to communicate was email, and the summary of the email respond time as below:

From	To	Send date	Send time	Reply date	Reply time
You	Martin	11/2/20xx	9:05 am	12/2/20xx	9:05 am
You	Frank	12/2/20xx	3:27 pm	12/2/20xx	4:03 pm
You	Martin	14/2/20xx	10:51 am	15/2/20xx	9:10 am
Frank	Martin	14/2/20xx	11:11 am	15/2/20xx	9:15 am
Samantha	You	15/2/20xx	9:10 am	15/2/20xx	9:25 am
Frank	You	17/2/20xx	12:35 pm	17/2/20xx	2:44 pm
You	Martin	20/2/20xx	2:35 pm	21/2/20xx	9:05 am

Highlight the issue and discuss with your trainer about the improvement plan.