Question: Case Study - 13.1, Kathleen E. Ebert, How Will They Know? (pp 302-303), Roussel, et. al.) After reading Chapter 13 and the Case Study, answer

Case Study - 13.1, Kathleen E. Ebert, "How Will They Know?" (pp 302-303), Roussel, et. al.) After reading Chapter 13 and the Case Study, answer the 5 Case Study Questions

1. How can you ensure that more direct care providers than managers attend research conferences?

2. Would a formal needs assessment survey provide more clarity to define the agenda?

3. How can you engage staff members in process improvement if the managers and leaders are not engaged?

4. What is the best form of communication for direct care providers?

5. Do staff members know where to find resources to support process improvement projects?

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