CASE STUDY: 15

Communicating With Those You Supervise

All three of your supervisees have big activities next week. They want your help in planning them and they want you to attend the events.

• One is running her first team meeting on Tuesday;
• Another has two counterparts in town from another country and the three of them want to start discussing an exciting, new project; and
• The third is helping coordinate a workshop on Wednesday for the unit.

Unfortunately, that is a very busy week for you. You have an all-day meeting on Monday at the Ministry of Health and a staff meeting on Friday, and you had promised your friend that you would join him on Wednesday so that you could travel to Qatar and already booked the tickets.

Questions:

1. What is the communication scenario about and what are the communication elements in it?
2. What is the source of the barrier?
3. Why it is a challenge?
4. How could you handle the challenge and what are the appropriate steps that you could take to deal with the problem?
5. How the Emotional Intelligence competencies of the involved people affected the communication?
6. What is the negative impact of this issue on the organization or the individuals?
7. What are the specific steps you could do to solve the issue?