CASE STUDY: 19 (15 Marks)

Part 1

Having made a name in the field of computer engineering and software development, Mazoon was attracted by Majan Smart Solutions Company to join their team of computer engineers. The attractive offer and a promise for an innovative working environment convinced Mazoon to accept. Upon joining, she was introduced to the team and oriented about the company. She was eager to be assigned an office and continue to innovate. To her shock, she was given a chair on a shared table office with ten male engineers. This was not what she had expected.

During the job interview, where her new manger was present, she expressed the desire to work in an environment that is private given that she is introvert and excels while working alone. She sent an email to the manger asking to be shifted to a separate office or with a smaller mixed gender group. The manager refused her request justifying that the company culture entails that the staff must work in large teams. Saddened by her new reality and having nowhere else to turn to, she tried to cope. This was detrimental on her work achievement as she had to constantly adjust herself to the new reality instead of focusing on work completion. Having failed to show satisfactory results, the manger ended her employment justifying the reason for failure to meet outcomes.

Answer the following questions: (10M)

1. Explain how the manager is not an emotionally intelligent person? (5M)
2. Is Mazoon emotionally intelligent? Elaborate further on your answer.(5M)

Part 2

The marketing lecturer, Dr. Fernandes, instructed the students to submit their assignment on or before the due date. In case they couldnt meet the deadline, they must email him requesting an extension. No extension requests will be accepted unless communicated through colleges official email.

Having struggled to complete her assignment, Jokha composed an email minutes before the deadline to ask for an extension. Unfortunately, being stressed and in a rush, she forgot to check the sent box to ensure that the email has reached the lecturer. There was a glitch in their home network which resulted in the email not being sent.

When the lecturer called through Microsoft Teams inquiring about the reasons of her failure to submit, she explained that she will submit soon and that she had already made an extension request as per the instructions. The lecturer checked his inbox and couldnt find the email. Upon insistence of Jokha that she had sent the email, the lecturer gave her an ultimatum to send him an email immediately explaining clearly in plain English the reasons why her previous email failed to reach or else she should consider herself failed in the assignment.

Worried that she might fail, Jokha started writing the email in Arabic and used Google Translation to translate to English and managed to send it to the lecturer. The lecturer tried to understand the message, but couldnt interpret the message Jokha wanted to convey. Frustrated by the situation, he gave her the failing grade deeming her irresponsible.

Answer the following questions: (5M)

1. Who is the sender and the receiver in this case? (1M)
2. Which channel/medium did they use to communicate? (1M)
3. What were the reasons for the communication failure? (1.5M)
4. What should Jokha have done to ensure the success of her communication with the lecturer? (1.5M)