Question: Case Study #2 a. Identify the different costs of quality described in the case. Explain the trade-offs between the costs of quality that Delta made

Case Study #2

a. Identify the different costs of quality described in the case. Explain the trade-offs between the costs of quality that Delta made in its decision. Was George Chadwick correct that conducting more tests was unnecessary?

b. Use one of the quality tools described in the chapter to analyze the defects in the case. How do the quality dimensions differ between the two materials? Are there more defects associated with the superplastic versus the standard material?

c. Given your findings, what should Jose do?

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