CASE STUDY: 2 Answer all the questions given below the case studies. For every question given, it should be answered with minimum three hundred (300) words and maximum four hundred (400) words per question. Read the following case study and answer all the questions given below the case study. When a large organisation like Oman air, they are likely to have a large number of employees. They have over 15000 employees; this large workforce comprises a diverse mix of people who bring a range of skills, attributes and personalities to the workplace. They are employed in the Group's Homebase in Oman and in as many as 60 diverse locations, all around the world. There are more than 60 check-in staffs working in Muscat international airport. Check in staff must complete 12 hours in their shifts, as they have been working together for long they are helping each other on exchanging the shift between them. Mohammed is one of the oldest check-in staff who was loved by all the employees in the company. While he was working like every single day his colleagues realised that he was thinking a lot and he doesn't talk like usual. One day he was arguing with a customer because of one kilo over the weight, his colleague told him it's ok if its only one he shouted do you want to teach me the way am working. His colleague was very embarrassed on front of everyone, the customer asked to see the manager, the manger was hearing the customer complain then he told Mohammed to pass the one KG so the customer can go, Mohammed replied do it yourself I will not and he lift the check in desk. The manager was very angary form Mohammed's reaction so he called the HR manager and told him about the situation and he should give him a warning for such a reaction on front of the customer. HR manager called Mr. Mohammed the next day morning to find out why his reaction was like this as he was a very good worker and there were no complain against you since you started working here 7 years ago. Mr. Mohammed told him that he can't concentrate in the work because my little daughter recently diagnosed with brain cancer and I don't know what to do and how can I help her with what she will go through. Ali had a great team working in the department, but one particular employee was irritating and having a bad attitude. The employee was arrogant in every way, negative and doesn't paly as he is part of the team. Ali tried to talk to the employee in order to motivate him to perform better while he was documenting the verbal warning, after a period of time he went back to the same attitude. Just half a month after Ali addressed the worker, a noisy contradiction between this representative and another occurred on a fundamental floor. It was uproarious enough to have other employees stop shortly their work to consider what was occurring. Ali promptly went to the floor, and smoothly requested that every employee on that floor stop by his office. He conversed with them independently about how conflict in a working environment is unsuitable, gave a verbal warning for one of the representatives, and a written warning to the worker with the terrible demeanour expressing that if this conduct proceeds, suspension and then termination would follow. These warnings were given independently as not to humiliate every employee. It was somewhat of a stun to the worker with the terrible demeanour that a written warning was given, in any case, Ali made it splendidly clear this was not the first occasion when they met on account of this negative team affecting conduct. Ali additionally was not exactly as mindful as he was at the initial meeting. He took out the notes from the last meeting and went over what was talked about, including that a written warning would be given if the conduct proceeded. With this documentation, the employee had no real option but to acknowledge the written warning, Ali's action put a panic into the worker, and from there on did not raise anymore behavioural issues at work. QUESTION NO: 3 QUESTION NO:1 Evaluate Ali reaction toward what happened in the shop floor, provide a written warning latter for the employee, do you agree with Ali decisions. You should suggest programs designed to provide counselling to Mr. Mohammed emotional or personal problems and justify your answer. (programme suggested 5 marks, justifying the programme cheesed 5 marks) (Reaction 3 marks, written warning 5 marks, agree/disagree justify 2 marks) QUESTION NO: 4 QUESTION NO:2 from the above case study analyse the performance issues and how it could to be improved in Mohammed's performance (5 marks) Prepare a Written Improvement plan for Mr. Moahmmed (5 marks) From the above case study analyse the performance issues and how it could to be improved in the employee's performance. As a manager what is the next steps you can do if the behaviour of the employees didn't change. en Improvem (Performance issue 5 marks, steps to solve the conflict 5 marks)