Case Study 2: Communication Conflict Ted is the project manager of a team of six people who are involved in developing an e- procurement Website for the delivery of goods and services to the public sector. Two members of the team seem to be experiencing severe conflict. Joe works as a back-end database programmer, whilst Anne works as a front-end interface designer. Anne describes Joe as self-centered and egotistical whilst Joe sees Anne as lacking energy and too laid-back to get the job done. Their conflict has reached the stage where they will not talk to each other. They now want separate work environments, and an intermediary to act as a communication gopher between them. They refuse to attend weekly team / status meetings if the other is present, and Anne has indicated she is considering taking legal action against Joe for inappropriate comments made. A union official has been contracted by Anne to help her with her case. a) Identify the problems presented in this case study [5 Marks] b) How could technology be used to enhance information distribution between the troubled parties? [5 Marks] c) Provide Ted suggestions for improving communications between Anne and Joe. (5 Marks]