CASE STUDY 2 Performance Appraisal Issues Maple Leaf Shoes Ltd. is a medium-sized manufacturer of leather and vinyl shoes located in Wilmington, Ontario. It was started in 1973, and currently employs about 500 persons in its Wilmington plant and some 200 more in offices and warehouses throughout Ontario. It is time for the annual performance appraisal, the "ritual" as some managers call it. They have received the appraisal forms sent by the personnel department one week prior to the deadline. The current system was developed by John McAllister, the previous personnel manager, who recently left the company for a similar job in Toronto. McAllister believes that performance appraisal forms should be simple to understand and easy to complete, so he made one up himself (see Table 1). Supervisors must assess each employee by August 31. The assessment is supposed to be discussed with the employee and then returned to the personnel department for filing in the employee's personnel records. If promotions come up, the cumulative ratings are to be considered at that time. The ratings are also supposed to be used as a check when raises are given. Question 1 (1 point) It is easiest for management to deal with resistance to change when resistance is a b overt and immediate. hidden and intense. immediate, and hidden. implicit and immediate. overt and deferred. d e Question 2 (1 noint