Case Study 4 (10 Marks)

Mr. Robbin is working as the manager of Sheraton Hotel, which is one of the best hotels in the United States. Recently, the management of Sheraton Hotel opened a new branch in India. As Robbin is the most experienced employee, he is transferred to India as the manager of Sheraton Hotel for India branch. Since the day he landed in India and took charge at the hotel, he started experiencing certain difficulties. Robbin was finding it difficult to understand the way people communicate. This is because some gestures are interpreted differently in India from the way they are interpreted in the US. For instance, nodding the head in the US means yes to a question. In India,

nodding of the head can mean yes or no. Hence, he is struggling to give clear instructions to the workers who were Indians.

The second difficulty that Robbin is experiencing is eating the local food. He was also frustrated by different behaviors of the locals. Robbin is experiencing a totally different language, culture and value system. He could not understand why there was discrimination based on gender in the workplace. He is surprised to see women working in the housekeeping, food department and in other lower level positions, while men worked as cashiers, supervisors and in other higher positions.

Question 4:

i) What do you think Mr. Robbin is passing through as he landed and joined duties in India? Discuss in detail the reasons for the current situation of Mr. Robbin.

(4 Marks - Answer in 100 - 125 words)

ii. Do you think working in a new cultural environment will have an impact on Mr. Robbins work efficiency? Discuss how and in what way?

(3 Marks - Answer in 75 100 words)

iii) iii. Suggest in detail any three ways about how Mr. Robbin can cope up with the new culture at his work place.

(3 Marks - Answer in 75 100 words)

((please foucs in limited words))