Case Study

$63$

Gase Study

objectives

Explain the reasons for creation of a virtual team

Evaluate the assignment of a team leader based on employee characteristics

Investigate communication technology used for virtual team meetings

Assess motivation theories and strategies to identify solutions for motivation concerns

Assess diversity statistics in regard to developing a diversity improvement plan

Create a written report

Instructions

Review the following case study and answer the questions for the scenario by creating a written report to the president of the company.

Scenario

Jennifer is the vice$-$president of coding operations of a company that offers remote coding services. The company is located in the Midwest, but has client sites nationwide and in India. Jennifer oversees five regional managers and to this point each region has operated fairly autonomously. With the recent expansion to India, Jennifer saw her time spent in communication with the regional managers grow. She finds herself answering the same question multiple times and puts out the same fires across the country. Jennifer hired each regional manager and knows their capabilities well. She is confident that given the opportunity they can come together as a team and self$-$manage in areas such as recruitment, training, compliance, and customer satisfaction. Jennifer would be kept in the communication loop, but would not be a member of the team.

The regional managers are the following individuals.

Northeast: Devon, a $31-$year$-$old single African$-$American male. He has a bachelor's degree in biology and the certified coding specialist $($CCS$)$ and certified coding specialist$-$physician$-$based $($CCS$-$P$)$ credentials. He has been with the company for two years. He came from a consulting company where he was a remote coder for eight years. He has been vocal about the lack of minority representation and lack of a diversity plan in the company.

Midwest: Sarah, a $36-$year$-$old married white female. She has a bachelor's degree in business and the registered health information technician $($RHIT$)$ and CCS credentials. She has been with the company for five years and has worked her way up from a temporary coder to regional manager. Sarah is concerned about the decreasing motivation among the coders in her region.

South: Alice, a $62-$year$-$old divorced white female, has a master's degree in business administration $($MBA$)$ and the registered health information administrator $($RHIA$),$ CCS$,$ and CCS$-$P credentials. She has been witt the company from day one, almost $11$ years. She came to the company from a management position at a large teaching hospital, and relocated to the South in order to care for her elderly mother. Alice is worried that the younger managers will perceive her need to care for her mother as a lack of commitment to the organization.

West: Maria, a $32-$year$-$old married white female. She has a bachelor's degree in HIM and the RHIA credent She has been with the company for four years and worked her way up from a temporary coder to a regiona manager. Maria echoes Sarah's concerns about decreasing motivation.

India: Pavan, a $40-$year$-$old single Indian male. He is a medical doctor $($MD$)$ with no coding credentials. He less than one year with the company. Pavan has not vocalized any personal concerns with either Jennifer other regional managers.