Choose the best answer for each item.

A(n) __________ message is best used to communicate requests, replies, thank-you messages, or other goodwill messages to the receiver.

A(n) __________ message is most appropriate for delivering refusals, rejections, or other bad news.

A(n) __________ message describes how to complete a task such as how to repair a paper jam in a copy machine or how to order supplies.

The legal term for any false statement that harms an individual’s reputation is called __________.

Abusive language that is written is referred to as__________.

Abusive language that is spoken is termed __________.

The goal of __________ is to convert the receiver to your ideas and/or motivate someone to take a certain action.

This type of persuasive appeal uses reason and intellect to persuade the receiver.

This type of persuasive appeal uses status, ego, or feelings to persuade the receive:

Effective persuasive messages will follow the ______ strategy and gain attention, build interest, elicit desire, reduce resist, and motivate action.
A.
Aida
B.
Defamation
C.
Instruction
D.
Persuasion
E.
Emotional
F.
Libel
G.
Slander
H.
Positive
I.
Negative
J.
Work plan
K.
Red herring
L.
Rational